Wednesday Watch: Blake Morgan

What-Actually-Is-Artificial-Intelligence-In-Customer-Experience-Blake-Morgan
AI is a buzzword across nearly all industries, and there’s lots of talk about how it can transform customer experience. But how can AI play a role in customer experience, and what does it actually look like when it’s put into action? In “Blake’s Take”, keynote speaker Blake Morgan explains why AI is a powerhouse […] Read More

What Happened to Backstage?

Theater stage with wooden floor and red curtains. Vector.
The following article was excerpted from Science of Story, where customer service speaker Louie Gravance is a frequent contributor. Louie is a humorous speaker, writer, former Disney Institute professor and customer experience expert, often referred to as “the guy that can make the ‘Disney thing’ work outside of Disney.” A premier example is initiative Gravance […] Read More

Tuesday Tip: Louie Gravance – It’s Time to Ditch the Power Point

Tuesday-Tip-Louie-Gravance-Its-Time-to-Ditch-the-PowerPoint
Customer Service speaker and former Disney Institute professor Louie Gravance has a message for his fellow keynote speakers: “It’s time to ditch the Power Point!” Louie Gravance is literally changing the consciousness of business in America through his speaking and consulting skills. Gravance is a humorous speaker, writer and customer experience expert, often referred to […] Read More

Wednesday Watch: Dr. Adolph Brown

Customer-Service-Speaker-Corporate-Motivational-Leadership-Speaker-Dr.-Adolph-Brown
Dr. Adolph Brown’s list of accomplishments is long, but the path to his life’s work wasn’t easy. Dr. Adolph “Doc” Brown is an internationally recognized Real-World Business Leadership & Educational Excellence authority and master teacher, his humble beginnings and down-to-earth moniker allows him to do more than talk and communicate – Doc touches and connects.  As […] Read More

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