What Happened to Backstage?

Theater stage with wooden floor and red curtains. Vector.
The following article was excerpted from Science of Story, where customer service speaker Louie Gravance is a frequent contributor. Louie is a humorous speaker, writer, former Disney Institute professor and customer experience expert, often referred to as “the guy that can make the ‘Disney thing’ work outside of Disney.” A premier example is initiative Gravance […] Read More

Executive Speakers on Speakers Podcast with Kelly McDonald

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This month, Executive Speakers’ Stephen Kirkpatrick sat down live with marketing and advertising expert Kelly McDonald. Kelly is considered one of the nation’s top experts in marketing, customer service and consumer trends. She was named one of the “10 Most Booked Speakers in the U.S.” and she was also #1 on the list of “26 […] Read More

Tuesday Tip: K.A.R.E. for More Revenue?

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Executive Speakers Bureau is proud to be a member of our local cityCURRENT organization, a community force of “do-gooders”, executives and companies committed to making Memphis a better place to live, work, and play. Each month, not only do we have the privilege of securing a keynote speaker for the cityCURRENT breakfast, but we attend […] Read More

Holiday Movie Review with Louie Gravance

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It’s almost Thanksgiving, which means, food, fun, family time and NEW movies! Thanksgiving and Christmas often mean big box office hits, and there’s no better person to tell us the winners and losers of this season than Louie Gravance. Of course, not only is Louie our go-to movie expert, he’s also a leading keynote speaker […] Read More

Tuesday Tip: Louie Gravance – It’s Time to Ditch the Power Point

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Customer Service speaker and former Disney Institute professor Louie Gravance has a message for his fellow keynote speakers: “It’s time to ditch the Power Point!” Louie Gravance is literally changing the consciousness of business in America through his speaking and consulting skills. Gravance is a humorous speaker, writer and customer experience expert, often referred to […] Read More

Wednesday Watch: Dr. Adolph Brown

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Dr. Adolph Brown’s list of accomplishments is long, but the path to his life’s work wasn’t easy. Dr. Adolph “Doc” Brown is an internationally recognized Real-World Business Leadership & Educational Excellence authority and master teacher, his humble beginnings and down-to-earth moniker allows him to do more than talk and communicate – Doc touches and connects.  As […] Read More

How Can You Guarantee Loyalty and Engagement From People Who Stare at Their Phones All Day?

Business Teamwork joining hands team spirit Collaboration Concept
Our good friend and business keynote speaker, Garrison Wynn, is now writing a monthly column for Money Inc. With talents that established him as a Fortune 500 leader and professional stand-up comedian, Garrison fuses comic timing and research to deliver motivational business expertise. Below, we’ve included his recent column about Tech-Driven Employee Loyalty, and how […] Read More

Wednesday Watch: Steve Gilliland

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Steve Gilliland is one of the most in-demand and top rated speakers in North America. He has been working with meeting planners and speakers bureaus since 1999 to entertain, educate and inspire audiences all over the world. Recognized by his peers as a master storyteller and brilliant comedian, his appeal transcends barriers of age, culture […] Read More

We Must Serve the Avatar!

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Those of us who dedicate our efforts to the customer experience can no longer ignore the virtual elephant in the room.  Our customer’s avatars have come to expect the same level of service as their “real” counterparts. It’s been my good fortune to be a member of the same chain of health clubs for over […] Read More

Wednesday Watch: Lisa Ford, Customer Service Speaker

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Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. Lisa designs content personalized to the audience […] Read More

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