We Must Serve the Avatar!

Close up of mobile phone making selfie
Those of us who dedicate our efforts to the customer experience can no longer ignore the virtual elephant in the room.  Our customer’s avatars have come to expect the same level of service as their “real” counterparts. It’s been my good fortune to be a member of the same chain of health clubs for over […] Read More

Wednesday Watch: Lisa Ford, Customer Service Speaker

Lisa-Ford-Service-is-Adding-People-to-the-Product
Lisa Ford is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. Lisa designs content personalized to the audience […] Read More

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