Polly LaBarre’s Cheat Sheet for Inventing the Future

Student using a cheat sheet to cheat on his test.
For more than 20 years, Polly LaBarre has used her writing, business consulting, and speaking to help organizations unleash and organize human potential in ever more powerful ways. Polly is a co-founder of the Management Lab, a “think-and-do” tank dedicated to rebooting management for the 21st century. Along with her partners at MLab (pronounced “M-Lab”), Polly has […] Read More

Update: Former Amazon Executive John Rossman Discusses Industry Disruption and Innovation

Cupboard with drugs in the old pharmacy
It’s a sunny Saturday morning in Southern California. I stopped at my local pharmacy, a large national chain, to pick up a prescription following a doctor’s appointment earlier in the week. It’s 10 AM, and the store is quiet. There is one customer talking to the clerk at the pharmacy pickup window, and one lady […] Read More

Wednesday Watch: Blake Morgan

What-Actually-Is-Artificial-Intelligence-In-Customer-Experience-Blake-Morgan
AI is a buzzword across nearly all industries, and there’s lots of talk about how it can transform customer experience. But how can AI play a role in customer experience, and what does it actually look like when it’s put into action? In “Blake’s Take”, keynote speaker Blake Morgan explains why AI is a powerhouse […] Read More

‘Learn and Be Curious’ The Amazon Way with John Rossman

Amazon-Way
Former Amazon executive John Rossman is most known for launching and scaling the Amazon Marketplace business, which now accounts for over 50% of all Amazon units sold and shipped.  While at Amazon he also served as Director of Enterprise Services at Amazon.com, where he managed worldwide services to enterprise clients. Rossman is the author of The Amazon […] Read More

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