Wednesday Watch: Blake Morgan

What-Actually-Is-Artificial-Intelligence-In-Customer-Experience-Blake-Morgan
AI is a buzzword across nearly all industries, and there’s lots of talk about how it can transform customer experience. But how can AI play a role in customer experience, and what does it actually look like when it’s put into action? In “Blake’s Take”, keynote speaker Blake Morgan explains why AI is a powerhouse […] Read More

‘Learn and Be Curious’ The Amazon Way with John Rossman

Amazon-Way
Former Amazon executive John Rossman is most known for launching and scaling the Amazon Marketplace business, which now accounts for over 50% of all Amazon units sold and shipped.  While at Amazon he also served as Director of Enterprise Services at Amazon.com, where he managed worldwide services to enterprise clients. Rossman is the author of The Amazon […] Read More

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