Tuesday Tip: Bruce Himelstein on Improving Customer Experience During Healthcare’s Busiest Season

Bruce-Himelstein-Healthcare
It’s cold & flu season, and that means increased visits at your local doctor’s office. But flu shots and sneezing fits don’t always have to be a miserable experience. In fact, many in the healthcare industry look to hospitality and branding expert, Bruce Himelstein, to improve their overall customer experience during their busiest season. Himelstein […] Read More

Disrupting from the Inside Out

Old Way New Way on Blackboard
Perhaps one of the most important things to remember about disruptive innovation is that it is meant for good; its implementation is intended to create a positive trajectory for companies and individuals alike. Much has been published on the subject by the Clayton Christensen Institute for Disruptive Innovation, named after the man who both termed […] Read More

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