Wednesday Watch: Blake Morgan

What-Actually-Is-Artificial-Intelligence-In-Customer-Experience-Blake-Morgan
AI is a buzzword across nearly all industries, and there’s lots of talk about how it can transform customer experience. But how can AI play a role in customer experience, and what does it actually look like when it’s put into action? In “Blake’s Take”, keynote speaker Blake Morgan explains why AI is a powerhouse […] Read More

Mr. Rogers and Clarity of Purpose

Mister Rogers
When I was growing up in the late 60s and early 70s, there were six stations on tv to watch. One of them was PBS. Occasionally I would watch the first few minutes of a show called, Mister Rogers’ Neighborhood. I watched Mr. Rogers put on his sweater and change his shoes, and then I quickly […] Read More

Tuesday Tip with Alden Mills: Part 5 “Survey Your Habits”

Alden-Mills-Tuesday-Tip-Part-5-Survey-Your-Habits
In step 5 of keynote speaker Alden Mills’ “8 Steps to Succeed at Anything”, Alden explains that in order to truly succeed at anything and be unstoppable, you have to first understand what’s holding you back. Alden Mills is a former Navy SEAL platoon commander who has earned more than 40 patents, which have sold over […] Read More

It’s Not #SharkWeek Without Shark Tank

Shark Tank, Shark Week
There’s only one way to celebrate #SharkWeek at Executive Speakers Bureau – a Shark Tank marathon. Not only do the Sharks of Shark Tank share their expertise honestly with budding entrepreneurs but their partnership often inspires some of the greatest inventions that grace our homes today (hello, Scrub Daddy). And, in addition to sharing their […] Read More

Sales and Customer Service Expert Matt Dixon Now Exclusively Represented by Executive Speakers Bureau

Interview-quote-Matthew-Dixon-CEB
Executive Speakers Bureau is proud to announce its exclusive representation of customer service expert, Matt Dixon, for all keynote speaking engagements. Matt Dixon is one of the world’s leading experts on sales, customer service, and customer experience. As Chief Product & Research Officer at the Austin-based artificial intelligence and machine learning venture Tethr, he has executive […] Read More

Tuesday Tip with Alden Mills: Part 3 “Exercise to Execute”

Alden-Mills-Tuesday-Tip-Part-3-Exercise-to-Execute
In today’s Tuesday Tip, keynote speaker Alden Mills shares his third tip on how to succeed at anything – “Exercise to Execute”. Exercise, according to Mills, who is a career Navy Seal commander turned entrepreneur, gives us the ability to perform work at our peak again and again towards whatever your goal is. And, ICYMI, […] Read More

Wednesday Watch: Gary Garfield

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Gary Garfield engages and educates audiences with the truly unique insight he gained first practicing law, and then turning around the financial performance of Bridgestone Americas, and the organization’s corporate culture. Through his innovative approach to changing the culture of the organization, Garfield changed the focus of the organization, drove innovation and collaboration, and broke down […] Read More

What Would YOU Have Changed First?

MikeAbrashoff
Imagine this: you’ve just taken command of the near-worst performing ship in the U.S. Navy. Your job is to try and turn things around – something others before you have tried and failed to do.  Where do you start?  What’s the first thing you’d do? That was the intriguing question that was posed to Mike Abrashoff […] Read More

Tuesday Tip: Adding Humor to Your Keynote

Tuesday-Tip-Adding-Humor-to-Your-Keynote
Even if you are a content-heavy speaker, a well-placed joke in your keynote can leave a lasting and memorable impression on your audience. In today’s Tuesday Tip, Stephen Kirkpatrick explains the best way to add a little humor to your keynote. For more Tuesday Tips or information on finding the right keynote speaker for your […] Read More

What Happened to Backstage?

Theater stage with wooden floor and red curtains. Vector.
The following article was excerpted from Science of Story, where customer service speaker Louie Gravance is a frequent contributor. Louie is a humorous speaker, writer, former Disney Institute professor and customer experience expert, often referred to as “the guy that can make the ‘Disney thing’ work outside of Disney.” A premier example is initiative Gravance […] Read More

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