We Must Serve the Avatar!

Close up of mobile phone making selfie
Those of us who dedicate our efforts to the customer experience can no longer ignore the virtual elephant in the room.  Our customer’s avatars have come to expect the same level of service as their “real” counterparts. It’s been my good fortune to be a member of the same chain of health clubs for over […] Read More

Summer Movie Review with Louie Gravance

pop corn and 3d glasses on armchair cinema
Louie Gravance is literally changing the consciousness of business in America through his speaking and consulting skills. During his twelve-year tenure at The Walt Disney Company in Orlando, Florida, Louie designed, developed, and delivered countless presentations beginning with the training and orientation program “Traditions” at The Disney University. and then for visiting corporate clients through […] Read More

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