What Happened to Backstage?

Theater stage with wooden floor and red curtains. Vector.
The following article was excerpted from Science of Story, where customer service speaker Louie Gravance is a frequent contributor. Louie is a humorous speaker, writer, former Disney Institute professor and customer experience expert, often referred to as “the guy that can make the ‘Disney thing’ work outside of Disney.” A premier example is initiative Gravance […] Read More

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