Tuesday Tip: Bruce Himelstein on Improving Customer Experience During Healthcare’s Busiest Season
It’s cold & flu season, and that means increased visits at your local doctor’s office. But flu shots and sneezing fits don’t always have to be a miserable experience. In fact, many in the healthcare industry look to hospitality and branding expert, Bruce Himelstein, to improve their overall customer experience during their busiest season.
Himelstein says, “Please remember that people are not expecting top-notch hospitality when they visit your facility. So why not blow them away with your caring approach and empathy. Service levels are known for being mediocre, so anything above the norm will make a BIG difference in your customer’s eyes!”
Bruce Himelstein is a globally recognized brand marketing expert and is credited with leading some of the travel/hospitality industry’s most prestigious brands, including Loews Hotels and The Ritz-Carlton. Recognized for his ability to identify and implement strategies to maintain relevance in today’s rapidly evolving business world, Bruce Himelstein delivers valuable insight to help organizations in any industry build and maintain a successful brand, develop a culture of service and harness talent to effectively foster innovation.