Customer Experience Matters

Evaluation of financial support, consulting investment. Customer testimonials, feedback, rating and liked. Concept financial business in flat design vector illustration.
If you’re like me, you’ve been shopping since Black Friday (well technically Thursday). It’s my favorite time of year to find the best deals, and get in the holiday spirit. I think I might be the only person in America that LOVES the crowds. However, things have changed a bit since I first started my […] Read More

Update: Former Amazon Executive John Rossman Discusses Industry Disruption and Innovation

Cupboard with drugs in the old pharmacy
It’s a sunny Saturday morning in Southern California. I stopped at my local pharmacy, a large national chain, to pick up a prescription following a doctor’s appointment earlier in the week. It’s 10 AM, and the store is quiet. There is one customer talking to the clerk at the pharmacy pickup window, and one lady […] Read More

Wednesday Watch: Matt Dixon

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Now exclusively represented by Executive Speakers Bureau, Matt Dixon is one of the world’s leading experts on sales, customer service, and customer experience. As Chief Product & Research Officer at the Austin-based artificial intelligence and machine learning venture Tethr, he has executive management responsibility for product management, innovation, and marketing and plays a leading role in […] Read More

The “Glamorous” Life of a Keynote Speaker

Travel for Keynote Speaker
Traveling the globe as a keynote speaker may sound glamorous – flying to amazing locations, meeting new people, taking the stage for 60-75 minutes, snapping a few pictures, and then jetting off to the next exotic stop. Right? But sometimes, looks can be deceiving and travel is not always all it’s cracked up to be. […] Read More

Holiday Movie Review with Louie Gravance

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It’s almost Thanksgiving, which means, food, fun, family time and NEW movies! Thanksgiving and Christmas often mean big box office hits, and there’s no better person to tell us the winners and losers of this season than Louie Gravance. Of course, not only is Louie our go-to movie expert, he’s also a leading keynote speaker […] Read More

Tuesday Tip: Louie Gravance – It’s Time to Ditch the Power Point

Tuesday-Tip-Louie-Gravance-Its-Time-to-Ditch-the-PowerPoint
Customer Service speaker and former Disney Institute professor Louie Gravance has a message for his fellow keynote speakers: “It’s time to ditch the Power Point!” Louie Gravance is literally changing the consciousness of business in America through his speaking and consulting skills. Gravance is a humorous speaker, writer and customer experience expert, often referred to […] Read More

Most Popular Business Keynote Speakers of 2017

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There are numerous factors that lend themselves to certain business keynote speakers being requested over and over again. Their popularity results in part from a combination of both professional expertise and personal disposition: the ability to convey information necessary for growth and improvement in a way that is relatable and understandable by all audience members. […] Read More

How Can You Guarantee Loyalty and Engagement From People Who Stare at Their Phones All Day?

Business Teamwork joining hands team spirit Collaboration Concept
Our good friend and business keynote speaker, Garrison Wynn, is now writing a monthly column for Money Inc. With talents that established him as a Fortune 500 leader and professional stand-up comedian, Garrison fuses comic timing and research to deliver motivational business expertise. Below, we’ve included his recent column about Tech-Driven Employee Loyalty, and how […] Read More

Wednesday Watch: Steve Gilliland

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Steve Gilliland is one of the most in-demand and top rated speakers in North America. He has been working with meeting planners and speakers bureaus since 1999 to entertain, educate and inspire audiences all over the world. Recognized by his peers as a master storyteller and brilliant comedian, his appeal transcends barriers of age, culture […] Read More

We Must Serve the Avatar!

Close up of mobile phone making selfie
Those of us who dedicate our efforts to the customer experience can no longer ignore the virtual elephant in the room.  Our customer’s avatars have come to expect the same level of service as their “real” counterparts. It’s been my good fortune to be a member of the same chain of health clubs for over […] Read More

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