Wednesday Watch: Blake Morgan
AI is a buzzword across nearly all industries, and there’s lots of talk about how it can transform customer experience. But how can AI play a role in customer experience, and what does it actually look like when it’s put into action? In “Blake’s Take”, keynote speaker Blake Morgan explains why AI is a powerhouse when it comes to customer experience, allowing companies to create faster, more personalized experiences, as well as gain insights and advantages to lead customer experience in the future.
Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.
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